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Steve Vai EP10
thatguy
#1 Posted : 3/4/2017 9:53:01 PM

Groups: Member
Joined: 3/4/2017(UTC)
Posts: 1
Location: Florida
Huge thank you to Bill @ Ibanez support for quickly and easily taking care of an issue I had with a new EP10 Electric Acoustic. I love this guitar. It looks incredible and sounds even better. This is my first Ibanez and it won't be my last.
Bill@Ibanez
#2 Posted : 3/6/2017 6:51:40 PM
Bill@Ibanez


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Hey @thatguy!

I apologize for the trouble getting a hold of someone. I believe we've been having some issues with our emails not getting to us here for some reason. At any rate, I can help clarify the issues here.

This guitar is supposed to be listed as not coming with a hardshell case. Usually, if a guitar comes with a case, our website won't recommend any kind of case or bag underneath, like you'll see on that EP10 page. This just seems to be misinformation on our part and they are in the process of fixing the website to clear any confusion, so thank you for bringing this to our attention!

I'll be sending you a PM to get some more details from you. Again, I apologize for all the trouble and misinformation!
-Bill
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